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Frequently Asked Questions

Below are some of most common questions related to COVID-19, payment and trip information.

Frequently Asked Questions2021-11-12T22:15:16+00:00
COVID-19 and your trip2022-01-10T15:37:57+00:00

Perspectives understands that these are very uncertain times for schools and their communities.  As a partner in helping to provide educational experiences outside of the classroom we are committed to work with teachers, administrators, students and parents for the best outcome.

Where do I find information on COVID-19?

My child is scheduled to go on a school trip with Perspectives this spring.

How do I know if the trip is still going forward?

  • Please contact your school/trip organizer for details.  We are working with each school individually based on the dates of travel.

Will I get my money back from my child’s trip if:

I choose to cancel my child from the trip but I don’t have travel insurance:

  • We are working with all of our suppliers to determine the best options should trips be cancelled or individuals cancel.  After 90 days before departure any potential refunds will be granted on a case by case basis depending upon the financial commitments already made to suppliers.

The school cancels the trip:

  • We are working with all of our suppliers to determine the best options should trips be cancelled.   After 90 days before departure any potential refunds will be granted on a case by case basis depending upon the financial commitments already made to suppliers.
  • With insurance purchased after March 5 2020: Cancellation due to COVID19 will not be covered because Manulife has deemed it was a known condition at the time of purchase.

Will insurance cover if I want to cancel my child from the trip because of concerns around COVID-19 even though the school is still going forward with the trip?

  • Yes, as long as insurance was purchased before March 5 2020.  Insurance purchased after March 5 2020 still covers all other aspects but cancellation due to COVID-19 is not a valid reason because it is was a known issue at the time of purchase.

What is the likelihood my child will be exposed while travelling on their trip?

  • We are closely monitoring the government sites for destination advisories and suggest families do as well.  Tours by their nature visit public sites.

What is the process if my child becomes sick while travelling?

  • Trip organizers will follow school board guidelines and protocols for supporting ill students. The trip organizer will contact parents immediately before proceeding with care. Perspectives will assist the trip organizer to obtain care for the student.

What is Perspectives doing on trips to limit the spread of disease?

  • Students will be required to wear masks at all times per school board/administration and public health department guidelines.
  • Students will be reminded to wash their hands as frequently as possible.
  • Hand sanitizer/wipes will be available on coaches.
  • We work with all suppliers to ensure a clean and healthy environment. Processes with every supplier are reviewed on an on-going basis.

I am a trip organizer.  When do I have to let Perspectives know if the trip is moving forward?

  • Perspectives provides confirmation dates to trip organizers. Cancellation prior to the specific confirmation date will get a full refund.  Cancellation after the confirmation will be processed through travel insurance.

What does Perspectives need the Trip organizers to do to prepare students for travel during this time?

What happens if activities or venues are cancelled?

  • Should any changes, delays or activity cancellations occur, the trip organizer is notified immediately and new arrangements are made, in consultation, to provide resolution and a satisfactory out-come.
  • While on-tour, experienced office staff work with suppliers to make any required changes and typically coordinate alternatives while the group is moving from one activity/location to another.
  • Any changes required are made in consultation with the organizing teacher travelling with the group and when required the approval from school Administration.
The Saint-Donat Program2022-01-05T19:49:00+00:00

The Saint-Donat Program is aimed at what level of French?

The program has been developed for Core French, Extended French, French Immersion and French First Language students, all from grades 5 to 12.

The focus of this program is to allow students to develop confidence in their ability to speak in French without inhibition. The community of Saint-Donat cultivates a healthy, safe and completely natural environment where native speakers help students as they learn to communicate in French.

  • What if I’m not very good at French?
    • Don’t worry, you don’t need to have strong French skills to get the most out of this experience.
    • This experience will give you the confidence to use your language skills.
    • Be open to new experiences and try your best!

How much does the program cost?

We refer you to the brochure ‘Saint-Donat Program’ which gives the prices by program

Transportation

  • What kind of bus will be used for transportation?
    • Transportation for the trip is by coach, typically a 55-passenger coach
    • Coaches can be equipped with DVD player, televisions and toiletries.
    • Certified drivers operate the coaches of recognized and reputable companies

Clothing and luggage

  • How many suitcases can I bring?
    • You can bring one (1) suitcase per person which will be placed in the storage box under the coach. You may also bring one (1) bag for your carry-on baggage on board the coach.
    • No hockey bags as a suitcase please – they are difficult to organize and take up too much space in the storage box
    • You are responsible for carrying your bags at all times – pack your bags with care! Question to ask: Is the student able to lift the luggage?
    • Skis, snowboards, and skates can be stored in their own bags
    • Make sure that each piece of luggage has the student’s name and the name of the school
  • What kinds of clothes do I bring?
    • Leisure clothing. Please follow the advice of your school. Uniforms are not necessary.
    • Appropriate shoes for indoor activities
    • Winter boots for -20C to -30C, not fashion boots please
    • Clothing that can be worn in multiple layers to keep warmth during outdoor activities
    • Suggested clothing: Winter boots, snow pants, winter coat, thermal underwear, warm socks (4), hat, neck warmer, pairs of waterproof winter gloves (2+) , ski goggles
    • A helmet approved for alpine skiing (rental available at the ski center – please confirm in advance).
    • Skates – if the sport is approved by the school; please store them separately in a bag for transport
    • Snow pants = in your suitcase, NOT with your skis or with your snowboard.
    • Please see our clothing list for the program.

Skiing and snowboarding

  • Mont Garceau offers ideal ski trails for students of all skill levels in skiing and snowboarding. The instructors are certified by CSIA / CASI and adapt to meet the needs of students of all levels. Their goal is to encourage students to discover a new sport in a safe environment with patience for beginners and motivation for experts.
  • Skiing or snowboarding lessons are mandatory for all, as suggested by Ontario school board OPHEA standards
  • Can I bring my own skis or snowboard?
    • Yes, you can bring your equipment
    • Make sure it is in good condition, adjusted and tuned for your height, weight and level of experience
    • Please put the name of the student and the school on all equipment
    • Snow pants: in your suitcase, NOT with your skis or with your snowboard.
    • The equipment provided includes: snowshoes and headlight; cross-country skis, boots, and poles.
  • Can I rent equipment for skiing or snowboarding?
    • Yes, please consult the “Saint-Donat Program” brochure which gives rental prices by program
    • Payment for the rental of equipment is made directly to Ski Garceau upon arriving on the first day
    • Ski Garceau accepts the following payment methods: cash, debit, credit cards, and checks

Food and Menus

  • Sample menus are available
    • Sample menus are available. Please ask your trip organizer or contact us directly.
  • I have special dietary needs?
    • Please advise your travel organizer of your allergies or other dietary needs.
    • Examples: vegetarian, vegan, celiac, diabetes. Please indicate them when registering online for the trip
    • We do our best to meet your needs.
  • Can I have snacks in my room?
    • For hygiene and cleanliness reasons, we ask you not to have food in your room
    • In addition, some students may have food allergies which would put them at risk. Ex: nuts
    • A healthy snack is offered each evening before curfew
  • Allergies during your trip to Saint-Donat
    • To help teachers and parents, Perspectives and our suppliers do their best to accommodate all participants and ensure an unforgettable living experience in Saint-Donat.
    • Perspectives requests advance notice of any allergies or restrictions so that we can find alternatives, if possible.
    • You have questions? Please contact us directly at 1-800-718-1785

Lodging

  • Who determines the room list?
    • The room list is determined by the trip organizer
    • Only students of the same school, and of the same sex are accommodated in the same room
  • What are the rooms supplied with?
    • The beds have sheets and blankets, and bathroom towels are also included. Please bring your own toiletry bag
    • Room service is done daily
  • Night security
    • Night security is in operation from 10 p.m. to 6 a.m. each night
    • Prospects has a rental agreement for the accommodation so there are no other clients staying among the students. The Perspectives groups are the only ones on the site

Weather

  • If there is a snowstorm on the day of departure or return from Saint-Donat?
    • If there is a delay, in collaboration with the trip organizer and the school administration we determine the next steps
    • In consultation with the bus companies, transport agencies and the police, we determine the safety of roads and travel
    • Coach drivers are professional drivers who follow the Highway Transportation Act Rules and Regulations.
    • Weather monitoring is part of our regular duties for our program

Pocket money

  • How much do I bring?
    • Students are responsible for their dinners at the Ski Garceau chalet. The average for a dinner is around $ 10- $ 15 depending on choice and appetite!
    • It would be good to plan an expense for meals at stops en route to and from Saint-Donat.
    • There are also some shopping opportunities in the village of Saint-Donat. It is at your discretion.
  • Do suppliers in Saint-Donat accept debit or credit cards?
    • Yes, Ski Garceau and the suppliers in Saint-Donat accept cash, debit and credit cards.

Medical centers

Below are the medical procedures for students attending the Saint-Donat Program:

  • In all cases of injury, the trip organizer gets in touch as quickly as possible with the parents and the school administration.
  • Minor injuries:
    • Most daytime injuries are referred to the local Community Health Center (CLSC)
    • If the student needs additional medical treatment, he / she will be referred to the on-call doctor at the Center hospitalier de Sainte-Agathe.
    • If the accident happens in the evening, it is the chaperone’s responsibility, occasionally with the assistance of a paramedic, to decide to wait until the next day to visit the CLSC or to go immediately. at the Sainte-Agathe Hospital Center
    • For hospital visits, the student will then be transported by ambulance for more serious cases or by taxi for less serious injuries
  • Serious injuries:
    • If a more serious accident occurred, the student would be immediately transported by ambulance to the Hospital Center.
  • At all times:
    • The child must be accompanied by a chaperone unless the ambulance needs to go to the hospital urgently.
  • Medical Center in Saint-Donat:
    • Matawinie Local Community Health Center (CLSC)
    • Address: 377, rue du Foyer, Saint-Donat QC J0T 2C0
    • Telephone: (819) 424-1511
    • This medical clinic is fully equipped and has 4 to 5 doctors
      • OHIP Card (copy on both sides of card) or travel insurance is required to open a case
      • There will be costs to cover for the treatment and administration, typically between $ 30 and $ 100. Perspectives will send you the invoices paid for the care received for the medical visit. These costs are recoverable with OHIP or your travel insurance.

Hospitals

  • 9-1-1 system available in Saint-Donat and the La Lanaudière region
  • Ambulance service available in the village of Saint-Donat
  • Saint-Donat is 35 km (25 minutes) on route 329 from the Center Hospitalier Laurentien in Sainte-Agathe-des-Monts.
  • Locations:
    • Laurentien Hospital Centre: Level 4 trauma centre
      • 234 rue Saint-Vincent, Sainte-Agathe-des-Monts QC J8C 2B8
      • Tel: 819-324-4000
    • Sacred Heart Hospital: Level 1 trauma centre
      • 5400 Blvd Gouin Ouest, Montreal QC H4J 1C5
      • Tel: 514-338-2222, Emergencies: 514-338-2000
    • Saint-Jerome Hospital
      • Health and Social Services Centre
      • 290 rue Montigny, Saint-Jerome QC J7Z 5T3
      • Tel: 450-431-8200
    • Children’s Hospital Montreal – CHU Sainte-Justine
      • 3175 chemin de la Cote-Sainte-Catherine, Montreal QC H3T 1C5
      • Tel: 514-345-4931

Additional hospital websites:

Registering For A Trip2022-01-05T20:39:19+00:00

By law, according to the Ontario Travel Industry Act, 2002 and the Ontario Regulation 26/05, each participant MUST COMPLETE the online registration form in order to participate in the trip. Each participant must accept or decline the Manulife Trip Insurance (medical, cancellation and interruption) at the time of registration.

Perspectives’ on-line registration and payment system provides a fast, easy and secure way for participants to register for their trip, access all pertinent travel documents and make their payment either by cheque or credit card. The payment process for each trip is determine by the organizing teacher.

Detailed Registration instructions are provided to the trip organizer for families to access our on-line registration and payment system.

  • Instructions vary depending on the payment method chosen by the organizer and options include 1) payment by a school cheque or EFT, 2) payment by the trip participant by credit card or cheque, 3) a combination of school and participant payments to support fund raising and financial sponsorships.
  • In every case student registration is done via the on-line system. (Note: We will also accommodate paper registration forms if requested by the school).
  • All payments are processed via PayPal banking, credit card processing & currency exchange services; a leader in the on-line financial payment industry.

How do I register?

Please contact your trip organizer to obtain the specific registration instructions and unique trip code for your group.

How do I change my registration?

  • You can log back into your account and update account information by clicking on the user name in the upper right section of the black ribbon on the main dashboard and selecting Edit Profile
  • To accept or decline travel insurance after registration please contact our office directly at 1-800-718-1785
  • Note if insurance was selected and paid for at the time of registration, it cannot be refunded. The coverage has already been provided at time of registration.

I’m a chaperone – how do I register?

  • Please follow the same registration instructions as the students/participants but at the time of account set up indicate “chaperone” as the registrant type.
  • Please ensure you not only set up your account but log in and register for your trip using the unique trip code assigned to your group.

I’m a paying parent joining my child’s school trip. How do I register?

  • Please ensure you have obtained the school’s permission to join the trip.
  • Please follow the same registration instructions as the students/participants but at the time of account set up indicate “Paying Adult” as the registrant type.
  • Please ensure you complete all steps by logging in and registering for the trip using the unique trip code assigned to your group.
  • Follow the payment instructions provided by your trip organizer
  • Insurance rates for the trip are for students only. Paying Adults would require an individual quote. Please contact our office for details

My trip code doesn’t work.

  • Please ensure you are using the correct format for the code provided and are not mistaking the letter O for a zero or the number 1 for the letter L.
  • Our Trip codes are in the following format:
    • The first two positions are always alpha characters that represent the destination.
    • For example: ML = Montreal, QC = Quebec City, NF – Niagara Falls, & TO = Toronto
    • They are then followed by 6 numerical digits:
      • The first two numerical digits represent the year the trip is taking place (22, 23, 24)
      • The following four number are in sequence and uniquely identify the specific group trip: 1234
    • For example: ML221234 represents a trip to Montreal in 2022, sequence number 1234.

What if I accidentally registered twice?

No problem, we can help. Please contact our office at 1-800-718 1785 and we will gladly assist you.

Understanding Trip Costs2022-01-05T20:52:22+00:00

Trip Costs

  • To provide the most inclusive price per student/participant, we require a minimum number of paying passengers on the trip.
  • Tours are quoted based on current rates and conditions

Saint-Donat Program Pricing

  • Prices are listed on the itinerary based on the program that the students/participants will be attending: Program A, B or C.
  • One package price: It is the same price per student regardless of the number of students travelling – no sliding scale.
  • We highly recommend that participants pay in installments:
    • Deposit at the time of registration (mandatory)
    • Second payment at least 90 days prior to departure
    • Final payment between 60 and 45 days from departure.

Destination Tours Pricing

  • Destination tours are trips to all other destinations other than Saint-Donat (Ex: Montreal)
  • Prices are listed on the itinerary in a sliding scale format where the cost per student/participant correlates with the number of paying passengers.
  • The final price may vary depending on the number of students/participants travelling, choice of activities and due to price increases beyond our control, including but not limited to activities, accommodations, meals, insurance and transportation providers.
  • The final trip cost is based on the number of registered participants at 60 days prior to departure, as confirmed by the trip organizer.
  • Prices are subject to change until receipt of the final payment

To help families, we highly recommend that participants pay in installments:

  • Deposit at the time of registration (mandatory)
  • Second payment at least 90 days prior to departure
  • Final payment between 60 and 45 days from departure.
Payment Information2022-01-05T21:15:03+00:00

When do I pay and how much do I pay?

  • There are 3 payment due dates and amounts which are listed under the Payment Information on the itinerary.
  • Payment #1: Deposit
    • A non-refundable deposit per participant is required to register for the trip
    • Travel Insurance may also be purchased by participants at this time either directly from Perspectives in partnership with Manulife Insurance
    • Travel Insurance may also be provided through other sources such as school board plans (TDSB) or work plans
  • Payment #2 Interim Payment:
    • Due at 90 days before departure. Interim payment will be 60% of the remaining trip price.
  • Payment #3: Final Payment:
    • Balance is due 45 days before departure.
    • This amount will be determined at 60 days prior to departure based on the number of paying registered participants at that time.
  • Note: Participants will not be permitted to travel if full payment has not been received prior to departure.

Who do I pay?

  • The Payment Process has been chosen by your Trip Organizer and there are 3 main options
    • Participant Only : All participant trip payments go directly to Perspectives via the Perspectives on-line registration and payment system.
    • School Only : All participant trip payments are paid to the school/organization and the school/organization pays Perspectives.
      • Participants purchasing trip cancellation insurance through Perspective must pay Perspectives directly for it at the time of registration and not to the school/organization.
    • Combination – School and Participant: Participants register and pay the trip deposit only (and insurance if chosen) via Perspectives on-line registration and payment system. The school will then forward to Perspectives any money that is to be applied to the outstanding trip balances as a result of outside funding or fundraising. That money must be received at least 60 days before departure. Once School payments are applied participants must log back in to their account and make the final payment based on the balance owing in their account.

What methods of payment are accepted?

The methods of payment for trips are:

  • Credit Card:
    • Visa & MasterCard are accepted via Perspectives online registration system to pay deposit, travel insurance, and instalments.
    • All payments are processed via PayPal banking, credit card processing & currency exchange services; a leader in the on-line financial payment industry.
  • Cheque:
    • May be used to pay deposit, travel insurance, final payment.
    • May not be used for instalment payments (please use credit card).
    • Post Dated Cheques are not accepted.
    • Cheques are due to Perspectives 10 business days after registration.
    • $40.00 administrative fee will be applied for all NSF cheques.
  • Electronic Funds Transfers (EFT)
    • Available for organizations only. Please consult our accounting department for details.

Can I get a receipt?

Receipts are emailed to the email address associated with the participant account at the time of payment.

  • If the trip was paid by credit card, simply login in to your account and in the payment section, click the option for receipts. It will be emailed to the email address on the account
  • If the trip was paid by cheque, receipts can be issued by Perspectives once confirmation of payment is received
  • Receipts can be re-issued should the need arise. Please contact our accounting department for assistance at 1-800-718-1785.
Packing List2022-01-06T21:13:31+00:00

The following packing lists are suggestions based on travel experience.

Please consult your trip organizer for additional packing details.

Travel Insurance2022-01-10T15:35:18+00:00

COVID-19 Coverage

Perspectives offers the Manulife Youth All Inclusive policy for travel insurance.

Manulife has indicated that travel insurance purchased after March 5th, 2020 will not cover claims relating to COVID-19 because it was a known condition at the time of purchase. Travel insurance is in place to cover unexpected situations prior or during travel.

Will insurance cover if I want to cancel my child from the trip because of concerns around COVID-19 even though the school is still going forward with the trip?

  • For claims related to COVID-19, insurance purchased after March 5 2020 will not be accepted because it was a known issue at the time of purchase.

Perspectives is pleased to offer all of our clients the option to purchase travel insurance through Manulife.

  • Travel insurance is optional.
  • The following document outlines the student travel policies that Perspectives offers through Manulife:
    • Manulife – World Youth Policy / Police d’assurance forfait complet pour les jeunes – EN FR.
    • Manulife – Premium Protection Plan / Assurance protection sans égal – ENFR
  • You may also contact Manulife directly at 1-877-COVER-ME (1-877-268-3763) for customer service. They will be able to assist you with your questions.
  • This plan is only available for groups (minimum of 10 people who share travel arrangements)
  • Requests for insurance must be purchased at the time of registration and are made through Perspectives on-line registration and payment system.
  • Subsequent requests after registration must be received 45 days prior to the departure date.
  • Travel insurance requests are only processed when payment for the policy is received.
  • Date of birth is legally required when purchasing insurance.

Why do I need to accept or decline travel insurance when registering my trip participant?

  • Per TICO (Travel Industry Council of Ontario) regulations, Perspectives must offer travel insurance to all trip participants.
  • Trip participants must accept or decline the offer of insurance as part of these regulations.

Do I need to purchase Travel Insurance?

  • Travel insurance is optional.
  • Perspectives strongly recommends the purchase of travel insurance to protect families against unforeseen circumstances.
  • Please check the trip policies of your School Board as some boards have insurance as a mandatory requirement.
  • If you feel you have coverage through another means we strongly recommend that you research the coverage conditions. For example, many family or credit card policies only cover students when they are travelling with their parents or with the card holder.

Do I have to buy Trip Cancellation Insurance through Perspectives?

  • The Travel Insurance offered by Perspectives is ideally suited for our tour offerings; however, insurance may be purchased through an alternate source.
    • School Board Offering ( Example: TDSB Travel Insurance Program)
    • Private Benefit Plan through an employer
    • Credit Card Coverage
    • Another Travel Agency
  • Please research the coverage conditions and understand all policy inclusions and exclusions.
  • Please ensure the policies cover students when they are travelling without their parents or the card holder (credit card policies).

Can I get a refund for travel insurance?

  • Insurance is active as soon as the policy is purchased.
  • Service is provided as of purchase date and cannot be refunded or cancelled once purchased.

How do I make a claim against my purchased insurance policy?

  • If Travel Insurance was purchased through Perspectives, please refer to the Manulife policy document for steps to take for reimbursements. This document is available in your account in our online system 24/7.
  • Otherwise, you may contact Manulife directly at 1-877-COVER-ME (1-877-268-3763) for customer service. They will be able to assist you.
  • If Travel Insurance was purchased through other avenues, please contact your insurance policy holder to obtain the appropriate forms and direction.

Can I get a receipt?

  • Receipts are emailed to the email address associated with the participant account at the time of payment.
  • If you paid by credit card using the Perspectives online system, please login to the system and click the option to obtain a receipt.
  • If you paid by cheque, please contact our office for your receipt.
  • Receipts may be re-issued either via the online system for credit card payments, or by contacting our accounting department at 1-800-718-1785 for cheque payments.
Trip Cancellation2022-01-06T18:37:16+00:00

What if I need to cancel my trip?

  • Please notify your trip organizer and Perspectives as soon as possible
  • In the event a participant wishes to cancel their attendance on a trip:
    • From the date of registration up to 90 days prior to departure, Perspectives will provide a refund excluding the non-refundable deposit and the travel insurance premium (if purchased).
      • Note: Travel Insurance is active as soon as the policy is purchased. Service is provided as of purchase date and cannot be refunded or cancelled once purchased.
    • From 90 days to the day of departure, participants must make a claim with their travel insurance provider.

What if the school cancels the trip, will I get my money back?

  • If the school cancels the trip from the date of registration up to 90 days from departure, Perspectives will work with the school to ensure participants are refunded, excluding the non-refundable deposit and the travel insurance payment (if purchased).
    • Note: Travel Insurance is active as soon as the policy is purchased. Service is provided as of purchase date and cannot be refunded or cancelled once purchased.
  • In the event that reservation deposits were made or event tickets were purchased on behalf of the group,  Perspectives will not be able to refund the money that was paid to suppliers on behalf of the participants. Participants may make a claim with their travel insurance provider.

What if the school cancels the trip due to the weather?

  • Participants must make a claim with their travel insurance provider.
Privacy Policy2022-01-05T17:24:55+00:00

Our Privacy Policy and Commitment to Protecting Your Privacy

Perspectives values your business and we thank you for your confidence in choosing our company. You trust us with your personal information. We respect that trust and want you to be aware of our commitment to protect the information you share in the course of doing business with us.

What personal information do we collect about you?

We collect the following information about you:

  • Contact Information: Name, address, postal code, home phone, gender
  • School information: name, address, phone number, organizer name, organizer phone
  • Emergency information: name, phone number, health card number and expiry
  • Travel insurance information: date of birth, purchase selection
  • Payment information: payment method history – cheque, credit card. We do not collect credit card numbers.
  • Activity information: activity choice and level, height, weight, shoe size

When you visit our web site, we also collect site specific user information:

  • Statistics: pages you visit, links clicked
  • Website cookies

How We Collect, Use and Disclose Your Information

When you purchase a trip from us, you share personal information so that we may provide you with products and services that best meet your needs. We assume your consent to use this information in an appropriate manner.

We collect your information in the following ways:

  • Via our online reservation system
  • Via registration forms and contracts required for the trip
  • Via email / fax / phone communications
  • Via payment requests

We may use and disclose this information in order to:

  • Communicate with you
  • Provide services essential to the success of your trip (reservations, payments, delivery of tickets, etc)
  • Act as required or authorized by law
  • Maintain information for up to 7 years per Canada Revenue Agency requirements

What We Will NOT Do With Your Information

  • We do not sell customer information to anyone.
  • We do not share customer information with other organizations unless required for the trip. Example: height, weight, shoe size for equipment rental.

We Strive to Protect Your Personal Information

All employees who are granted access to customer records understand the need to keep this information protected and confidential. They know they are to use this information only for the purposes intended. This expectation is clearly communicated. We have also established physical and system safeguards, along with the proper processes to protect customer information from unauthorized access or use.

How do you get my consent and how may I opt out?

We assume your consent when you provide your information to book your trip.

You may withdraw your implied consent at any time (subject to legal or contractual obligation and on providing us with reasonable notice) by contacting our Privacy Officer. Please be aware that withdrawing your consent may prevent us from providing you with the requested service.

We may occasionally use your personal information to tell you about services or products that we believe may be of interest to you. This is done within the scope of Canada’s Anti-Spam Legislation.  If you would rather not receive this type of communication, please let us know through our Privacy Officer.

If You Need More Information

Please contact our Privacy Officer at our main office at 1-800-718-1785, or via email at tours@perspectives-edu.com with a subject line of ‘Privacy Officer Question’.  We will be pleased to assist you.

Drug And Alcohol Policy2022-01-05T17:25:47+00:00

Drug and Alcohol Policy for Students

  • Under no conditions or circumstances will drugs or alcohol be permitted.
  • After collaboration with group supervisors, any students/participants found breaking this policy or causing disciplinary problems will be dismissed and sent home at the responsibility and at the expense of the parents/guardians/school board.
  • Perspectives will not be liable for any and all claims, demands, actions, and causes of action whatsoever arising out of any damages sustained by the students/participants arising out of any student/participant breaking this policy.

Drug and Alcohol Policy for Adult

  • Please consult your school board / association guidelines regarding use of drugs / alcohol while on tour.
  • Perspectives will not be liable for any and all claims, demands, actions, and causes of action whatsoever arising out of any damages sustained by the participants arising out of any participant engaging in drugs or alcohol.
Liability Policy2022-01-06T19:33:19+00:00

Liability policy for Perpectives Eduscho Ltd

(Hereinafter referred to as Perspectives)

Perspectives will not assume responsibility for any claim, losses, damages, costs or expense arising out of personal injury, accidents or death, nor loss, damage or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration due to any\all of the above and, resulting from the following:

  1. The acts, omission or neglect of any party other than Perspectives or its employees,
  2. Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of Perspectives,
  3. A breach by the student/participant, at any time during the excursion, of the rules, regulations and policies as established by Perspectives.
  4. A breach by the student/participant, at any time during the excursion, of the rules, regulations and policies as established by the hotels, restaurants, activity centres and the like.
General Terms & Condition2022-01-06T18:27:24+00:00

Payment Terms:

  • Deposit of $50 for day trips, $200 for multi-day trips, per person upon reservation, non-refundable.
  • Final payment due 45 days before departure.
  • Full reimbursement from date of registration up to 90 days prior to departure, excluding non-refundable deposit and the travel insurance payment (if purchased)
  • Payment methods include: credit card with our online registration system (PayPal Canada), cheque, EFT for organizations

Due Dates:

  • Listed on the itinerary and invoice.
  • Deposit due date, final payment date and reimbursement dates are all outlined on both itinerary and invoice for each trip.

Cancellation Policy:

  • Full reimbursement from date of registration up to 90 days prior to departure, excluding non-refundable deposit and travel insurance payment (if purchased).
  • Reimbursements between 90 days and the date of departure are to be addressed by your travel insurance provider.
  • Perspectives’ travel insurance provider: Manulife

Refund Policy:

  • Full reimbursement from date of registration up to 90 days prior to departure, excluding non-refundable deposit and travel insurance payment (if purchased).
  • Reimbursements between 90 days and the date of departure are to be addressed by your travel insurance provider.

Supervisory Policy:

  • 1 adult chaperone, as assigned by school, for every 10 students or as directed by school board policy.

Travel Insurance Policy:

  • Group rates are applicable up to 45 days prior to departure
  • After 45 days, individual rates may apply
  • Travel insurance payments are non-refundable
    • Note: Travel Insurance is active as soon as the policy is purchased. Service is provided as of purchase date and cannot be refunded or cancelled once purchased.
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